ROOT & FOIL / OPERATIONS
Support
Review customer support messages submitted from the website and app.
Open Tickets
83 new todayIn Progress
3Assigned to the teamDone Today
5Average 2h 14mFirst Response
42mWithin targetWebsite / App
5 / 6Tickets this weekSupport inbox
Messages from customer-facing support forms.
| Message | From | Source | Sent | Status |
|---|---|---|---|---|
| Unable to update a recurring appointmentI’m trying to move a recurring client appointment to next Tuesday, but the time picker closes before I can save. I’ve tried from both the appointment detail screen and the calendar. | Mia ThompsonThe Hair Collective | ▦ App | Jun 11, 2025 · 10:42 AM | Open |
| Question about the Professional planCould you confirm whether the Professional plan includes automated rebooking reminders for every stylist on our team? | Jordan LeeGloss & Grace | ⌘ Website | Jun 11, 2025 · 9:18 AM | In Progress |
| Client notes are not showingA client’s notes appear when I edit their profile but not when I open their appointment. Is there a setting I need to turn on? | Nora WilliamsBella + Co. | ▦ App | Jun 10, 2025 · 4:36 PM | Open |
| Can I change my billing date?Our billing date falls before our monthly payroll. Is it possible to move the renewal to the fifteenth of each month? | Evan BrooksSunset Studio | ⌘ Website | Jun 10, 2025 · 2:05 PM | Done |
| Booking link shows the wrong locationThe booking link shared from my profile is showing our old location. The account settings have already been updated. | Avery ChenWillow & Co. | ▦ App | Jun 10, 2025 · 11:29 AM | Open |
| Need help importing clientsI have a CSV export from our prior booking tool. What fields should I include to import client names, contact details, and notes? | Taylor MorganHalo Studio | ⌘ Website | Jun 9, 2025 · 3:51 PM | In Progress |